Harvey Norman takes its responsibilities and obligations to protect the personal information of its customers very seriously. Comprehensive security measures have been carefully implemented and subjected to rigorous independent testing in order to provide a safe and secure shopping environment for its customers.
Secure Online Shopping
Every time Harvey Norman collects your personal information (such as your delivery / billing address, contact details and so on), a secure connection via Secure Socket Layer (SSL) technology is established with your web browser to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.
Comprehensive security measures and access controls are in place to protect customer information collected and stored on our servers and systems, and ensure that these details are only accessible by authorised personnel for authorised reasons.
These security measures are routinely tested and validated by independent security companies in order to provide the highest levels of security to protect customer information.
For more information on what details are collected by Harvey Norman, how it is used and what our obligations are in terms of management of customer information, please see the Harvey Norman Privacy Policy.
Secure Credit Card Payment
Harvey Norman has engaged a globally accredited payment gateway service provider (Transaction Network Services or TNS) to secure all aspects involving customer payment via credit cards.
All customer credit card information is securely submitted and processed entirely on specialised TNS systems; Harvey Norman staff cannot access, view, process or store sensitive cardholder data (such as credit card numbers, PIN codes or CCV codes). Credit card details are encrypted by the customer’s browser before they are sent to TNS systems, and are never exposed in clear-text.
TNS is globally certified to meet the regulatory security requirements outlined by the Payment Card Industry Data Security Standard (or PCIDSS). PCIDSS certification is required by banks and credit card issuers in order to allow merchants such as Harvey Norman to accept payments from customer credit cards. As part of the certification process, TNS is required by Harvey Norman, banks and credit card issuers to implement stringent security controls and undertake regular independent security audits to maintain its certification and security assurance levels.
For more information on TNS and its PCIDSS certification, please visit the TNS website.
Fraud Protection
Harvey Norman implements the Verified by Visa and MasterCard SecureCode services to prevent the unauthorised use of customer credit cards by unauthorised individuals. Verified by Visa and MasterCard SecureCode are global industry standards that provide an effective mechanism to protect customers and their credit cards from fraud.
To learn more, see Verified by Visa and MasterCard SecureCode.
Contact Details
If you have a question or concern regarding the security of your personal information or payment details, please contact us.